FAQs

1. What does my warranty cover and for how long is my warranty valid?

Your warranty covers products that fail to function properly under normal usage, due to defects in material or workmanship. Your product will be repaired or replaced at no charge for parts or labor for a period of one year. To obtain your warranty service please our customer service department.

2. When will my order arrive?

Orders are processed in the order we receive them, and depending on product availability. A representative of Keepong will contact you within 2 business days from the placement of your order over the email to confirm your order and notify you when your product[s] will be shipped.

3. Can i cancel or change my order after it has been placed?

This depends on if we’ve shipped your product yet. Please call us if you would like to cancel your order or make modifications to it.

4. What methods of payment do you accept?

We currently process payments through credit cards such as Mastercard and Visa.

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